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GENERAL QUESTIONS

  1. What is bike sharing?

  2. What is BCycle?

  3. What about the actual BCycle?

  4. Who is BCycle?

  5. How does BCycle work?

  6. How much does BCycle cost?

MEMBERSHIPS AND FEES

  1. Can I become a BCycle member if I don’t have a credit card?

  2. What is a B-card and how does it work?

  3. How do I get a B-card?

  4. How often is my credit card charged for BCycle fees?

  5. How does BCycle determine the ending date for membership periods described as “daily,” “weekly and “annual”?

  6. Can I buy a membership for someone as a gift?

PERSONAL ACCOUNT MANAGEMENT

  1. How do I extend my membership to a later expiration date?

  2. Will I still be able to access my personal BCycle web page after my membership period ends?

  3. What should I do if I’ve lost my B-card?

  4. What if I don’t agree with a credit card charge?

  5. What if I want to cancel my membership?

  6. How can my B-card get denied?

  7. How do I receive or stop text notifications?

  8. How do I change or update my credit card information?

  9. What should I do if a bike gets damaged while I have it checked out?

  10. What if I lose the key?

  11. What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  12. When does my membership period begin?

  13. How do I find my personal ride statistics?

  14. How does BCycle calculate my miles ridden, etc.?

  15. Can I buy more than one membership with my credit card?

USING A BCYCLE SYSTEM

  1. Can minors participate in BCycle?

  2. Is it legal to ride a bike without a helmet?

  3. Does BCycle provide helmets for riders?

  4. Can I check out a bike immediately after returning a bike?

  5. What do the lights and sounds on the dock signify?

  6. What do I need to know about riding a BCycle?

  7. Are BCycle systems open 24 hours a day, seven days a week?

  8. Are BCycle systems open all year?

  9. What if the station where I want to return a bike is closed?

  10. What if I have a flat tire?

  11. What if I am involved in an accident?

  12. What if a B-station is full and I need to find an empty dock to return a bike?

  13. What if a B-station is empty, but I want to check out a bike?

  14. What if I want to reserve a bike?

  15. What if I want to keep a bike all day or longer?

  16. How do I find B-stations?

  17. Why can’t I sign up for more than 30 minutes at a B-station kiosk?

  18. How do I use the built in lock found on all BCycles?

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