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GENERAL QUESTIONS

  • What is bike sharing?

  • What is BCycle?

  • What about the actual BCycle?

  • Who is BCycle?

  • How does BCycle work?

  • How much does BCycle cost?

MEMBERSHIPS AND FEES

  • Can I become a BCycle member if I don’t have a credit card?

  • What is a B-card and how does it work?

  • How do I get a B-card?

  • How often is my credit card charged for BCycle fees?

  • How does BCycle determine the ending date for membership periods described as “daily,” “weekly and “annual”?

  • Can I buy a membership for someone as a gift?

PERSONAL ACCOUNT MANAGEMENT

  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal BCycle web page after my membership period ends?

  • What should I do if I’ve lost my B-card?

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How can my B-card get denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership period begin?

  • How do I find my personal ride statistics?

  • How does BCycle calculate my miles ridden, etc.?

  • Can I buy more than one membership with my credit card?

USING A BCYCLE SYSTEM

  • Is it legal to ride a bike without a helmet?

  • Does BCycle provide helmets for riders?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock signify?

  • What do I need to know about riding a BCycle?

  • Can minors participate in BCycle?

  • Are BCycle systems open 24 hours a day, seven days a week?

  • Are BCycle systems open all year?

  • What if the station where I want to return a bike is closed?

  • What if I have a flat tire?

  • What if I am involved in an accident?

  • What if a B-station is full and I need to find an empty dock to return a bike?

  • What if a B-station is empty, but I want to check out a bike?

  • What if I want to reserve a bike?

  • What if I want to keep a bike all day or longer?

  • How do I find B-stations?

  • Why can’t I sign up for more than 30 minutes at a B-station kiosk?

  • How do I use the built in lock found on all BCycles?

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